Policies

Welcome to LVL99! We’re so happy to have you here. Before you shop, please take a moment to review our policy to ensure a smooth and informed shopping experience.

By initiating a request to purchase product(s) on www.lvl99.in, you agree to the terms outlined in this policy without modification. If you do not agree with these terms, we recommend not proceeding with any transactions.

1. Return requests must be raised within 24 hours of delivery. Requests raised beyond this timeline will not be entertained under any circumstances.

2. Ensure your product is eligible before applying for a return. The following items cannot be returned:

 • Accessories and sunglasses

3. Caps are not eligible for returns or exchanges.

1. Orders cannot be canceled once they have been placed.

2. If your order status shows “delivered” but you haven’t received the package, please notify us within 24 hours. We will be unable to escalate the issue with our courier partners after this timeframe.

3. LVL99 reserves the right to decline returns that do not comply with our policy.

4. We provide store credit only for returns, not bank refunds.

5. Products cannot be returned once used. Normal wear and tear post usage is not considered a valid reason for return or replacement.

If your product meets the eligibility criteria:

1. Email us at lvl99official@gmail.com

2. Use your Order ID and Full Name in the subject line for quick processing.

3. Include images with tags intact.

Please note:

1. All shipping costs (forward and reverse) are non-refundable

2. Returns will only be processed as store credit

Please inspect your order upon delivery and contact us immediately if:

1. The item is defective or damaged.

2. You have received the wrong item.

In such cases, we will arrange a replacement at the earliest.

Thank you for choosing LVL99. We are committed to providing quality products along with clear and fair policies to ensure a secure shopping experience.

If you have any questions or concerns about our policies, please reach out to us, your trust is our top priority.