How should I cancel my order?

In case you wish to cancel your order, please drop an email on help@lvl99.in. We are only able to cancel orders if the order has not been shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent within 24 hours of placing the order. 

We are currently not able to revise any orders once placed. If you made an error on your order it is best to drop an email on help@lvl99.in to have the order cancelled, and then place a new order with the correct items.

My package is lost or I believe it was stolen, what do I do?

We would recommend checking your tracking number located in your shipping confirmation email to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the email to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:

If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us via mail with your order information and we will begin the process.

What to do if something in my order is damaged?

If you feel you have received a defective or damaged item, please contact us within 24 hours of the delivery date.

Can I exchange my product for a different one?

At the moment, we cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).