Please read the policy carefully.

1. Sale items are not eligible for returns/exchanges.

2. Items that are eligible for returns/exchanges (were not bought on sale) can be exchanged/returned in place of a credit note. Monetary refunds are not provided for any orders.

Can I return an item?

Yes, you can return the item only if the item is defected. You need to inform us with in 24-48 hours of receiving the product.

How to request for a return? 

For requesting a return, please email us on lvl99official@gmail.com 

The customer is required to make sure the product is in its original condition with all the tags and the packaging intact. Please do not forget to attach photos and videos to your email. The product should be unused and the footwear should have a clean sole. In case we receive a damaged/used or dirty product, you will no longer be eligible for exchange or return. The item will be returned back to you and shipping will be charged. In case, there is a damage caused while unboxing the package by the customer, LVL99 is not responsible and there will be no refund/exchange. The item will be returned back to you and shipping will be charged. Refunds are only processed after LVL99 reviews the returned product. LVL99 holds the right to reject a return request.

After receiving the request we will get in touch with you via email with in 24-48 hours on business days. Weekends are off for the team and emails will not be replied to.

How can I access my credit note? 

LVL99 Credit Notes can be applied on our website at the checkout page in the form of a discount code. For any issues faced while using the credit note provided to you, please contact our customer care team for assistance.

Exceptions in case of exchanges/returns:

Products like accessories can not be exchanged/returned due to hygiene reasons. 

All items that need to be returned must be unused and in their original condition with all original tags and packaging intact. The footwear must not be dirty and should be returned in the original box that it was received In.

Orders purchased on discount, sale or free shipping, the return/refund or exchange will not be initiated.

We accept both online and COD payments.

For COD orders, there is an additional charge of ₹99 applicable. We suggest opting for an online mode of payment, this is our small initiative to promote digital India and offer faster, hassle-free shipping to your doorstep.

Please allow us 7-8 business days to deliver the items to your doorstep.

For Returns/Refund or Exchanges visit our policy